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Teleassistance Service Management

Name: Services para la promoción de la autonomía personal: Gestión del servicio de teleasistencia. [Services for the Promotion of Personal Autonomy: Teleassistance (Telecare) Service Management Requirements]

Identifier: UNE 158401 / PNE 158

Issuing Organisation: UNE

Country: Spain

Language: English

Organization website (opens in new window):

Link to standard (opens in new window): ____English version:


Type: Standard

Issue Year: 2007

Forward Review Date: Not known

Fields: Digital Health  Health and Wellbeing 

Intended Audiences:


Standard establishes ‘minimum requirements that should be met by any teleassistance service’. Such services are seen as operating 24 hours a day and providing an ‘immediate response to various contingencies’. This includes their role in tracking the geographical position of users. It is focused on service provision rather than on the technologies.

Relevance to Active and Healthy Ageing:

Older Person Specific: Yes

Usage / Adoption status: Not known


Standard offers useful operational framework with a limited range of linked performance indicators. These include those that relate to mobile responses (where the latter are included). Particular attention is given to the (i) protocols for working with and providing information to and obtaining consent (‘acceptance of service’) from service users; (ii) knowledge, expertise and training of service staff; and (iii) accessibility and operation of devices in the homes of users.

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