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Supply Chain Trademark for Personal Alarm Services

Name: Supply Chain Trademark for Personal Alarm Services

Identifier: Not applicable

Issuing Organisation: QAEH: Stichting Quality Assurance eHealth

Country: The Netherlands

Language: English

Organization website (opens in new window): http://www.qaeh.nl/

Link to standard (opens in new window):

Availability:

Type: Standard

Issue Year: 2012

Forward Review Date: Not known. Adapted in 2016 to include use of mobile personal alarms.

Fields: Assistive Technologies  Health and Wellbeing 

Intended Audiences: Older People, Carers, Third (Voluntary) Sector Bodies, Private Sector Bodies, Professional and Trade Bodies, and Governmental and Public Sector Bodies

Abstract:

The QAEH-WDTM quality mark derives from original work by WDTM (Housing, Services and Technology for People). It is concerned with processes around personal alarms. It relates to a ‘supply chain’ comprising suppliers (software and equipment), installers, care centres, alarm responders and service providers. A code of practice applies by which organisations can become certified. The quality mark is concerned with service alignment for e.g. the ‘client interface’ (including contracts, management of data, etc.); installations and testing of devices; managing ‘incidents’; and service continuity. Auditors (by which certification can be conferred) are WDTM members who benefit from external training.

Relevance to Active and Healthy Ageing: High

Older Person Specific: Yes

Usage / Adoption status: Some twenty organisations in The Netherlands are certified to the quality mark. This includes suppliers and service providers.

Comments:

Because of its focus on ‘process’ and its quest to engage all service provider parties, the QAEH-WDTM quality mark is distinctive. The take-up in The Netherlands bears testinomy to its significance in relation to telecare and social alarms in that country.

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