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Provider-Patient Interactions in Telehealth Services

Name: Core Operational Guidelines for Telehealth Services involving Provider-Patient Interactions

Identifier: Not applicable

Issuing Organisation: American Telemedicine Association

Country: US

Language: English

Organization website (opens in new window):

Link to standard (opens in new window):

Availability: Not Known

Type: Guideline

Issue Year: 2014

Forward Review Date: Not known

Fields: Health and Wellbeing 

Intended Audiences: Private Sector Bodies and Professional and Trade Bodies


Fundamental requirements are set out for services that provide ‘medical and other healthcare services using telecommunications technologies and any other electronic communications between patients, practitioners and healthcare providers’. The requirements relate to administration (from organisational and health professional perspectives); and the following of clinical and technical guidelines (including those that relate to devices and equipment connectivity). The need for procedures relating to information for and education of patients; and for protocols around confidentiality, data management, coordination of care with other professionals, technical failures, etc. are affirmed.

Relevance to Active and Healthy Ageing: Medium

Older Person Specific: No

Usage / Adoption status: Not known


The guidelines are extremely pertinent to the patient context for telehealth services. Importantly, as well as putting in place necessary safeguards around (e.g.) the technologies and administrative procedures; patient rights and choices are recognised. Specific attention is given to the bandwidth, etc. that is necessary for effective real-time video consultations.

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