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International Code of Practice for Telehealth Services

Name: International Code of Practice for Telehealth Services

Identifier: Not applicable

Issuing Organisation: Telehealth Quality Group (TQG)

Country: United Kingdom

Language: English

Organization website (opens in new window):

Link to standard (opens in new window):

Availability: Free to Access

Type: Code of Practice

Issue Year: 2017

Forward Review Date: 2018

Fields: Assistive Technologies  Digital Health  Health and Wellbeing 

Intended Audiences: Third (Voluntary) Sector Bodies, Private Sector Bodies, Professional and Trade Bodies, and Governmental and Public Sector Bodies


The TQG code of practice offers a framework by which telehealth (including telecare) services can operate and a quality benchmark can be maintained. Specific attention is given within the code to operational matters and key concerns around the security of personal data and the way that people of all ages can access and use services using a range of different communications technologies. A key international standard ISO/TS 13131 (2014) ‘Health informatics: Telehealth services – Quality Planning Guidelines’ is incorporated. Certification can be obtained to the code – following self-assessment or through expert independent auditing and inspection bodies.

Relevance to Active and Healthy Ageing: High

Older Person Specific: No

Usage / Adoption status: Limited


The TQG code is not prescriptive. It is positioned as much in the preventative as in the clinical health arena – helping people to manage their own health as well as accessing help when necessary. The use of new technologies (by services operating in accordance with the code) is accommodated – e.g. via smart mobile as well as installed devices including interactive TV. Consultation or communication with service users can, therefore, be enabled in different ways (for people with physical and/or mental health needs). Different telehealth ‘domains’ are covered including those that relate to vital-signs monitoring and medication compliance.

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