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Helplines Quality Standard–high quality service delivery to callers

Name: Helplines Quality Standard

Identifier: Not Applicable

Issuing Organisation: Helplines Partnership

Country: United Kingdom

Language: English

Organization website (opens in new window):

Link to standard (opens in new window):

Availability: Free to Access

Type: Other

Issue Year:

Forward Review Date: Not known

Fields: Communication and Information 

Intended Audiences: Older People, Carers, Third (Voluntary) Sector Bodies, Private Sector Bodies, Professional and Trade Bodies, and Governmental and Public Sector Bodies


Helplines Partnership (HLP) is the membership body for organisations that provide helpline services in the UK and internationally. It is a nationally recognised quality standard defining and accrediting best practice in helpline delivery.

Being awarded the Helplines Standard is an excellent way of ensuring that an organisation is effectively meeting the needs of service users, workers, funders and everyone coming into contact with their (organisation’s) helpline.

Helplines Partnership facilitate high quality service delivery to callers by providing services, including training, contact solutions, a Helplines Quality Standard, tailored support and information resources. HLP raises the profile of the sector by representing their members’ interests and influencing the social policy agenda. Helplines Partnership gives providers of helpline services a voice to help them build sustainability and promote excellence, choice and accessibility for everyone.

Relevance to Active and Healthy Ageing: Low

Older Person Specific: No

Usage / Adoption status: Not known


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