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Health informatics – Quality criteria for services and systems for telemedicine

Name: Health informatics - Quality criteria for services and systems for telemedicine (Medische informatica - Kwaliteitseisen telemedicine)

Identifier: NEN 8028

Issuing Organisation: NEN

Country: Netherlands

Language: English

Organization website (opens in new window):

Link to standard (opens in new window):


Type: Standard

Issue Year: 2011

Forward Review Date: Not known

Fields: Assistive Technologies  Digital Health  Health and Wellbeing 

Intended Audiences: Governmental and Public Sector Bodies and Private Sector Bodies


In the Netherlands, a standard for quality of telemedicine which is operational since 2011. Telemedicine is (a) care process(es) that: 1) uses ICT and telecommunications to bridge distance and 2) involves two actors (at least one accredited health practitioner). The standard dictates quality requirements: — the healthcare institution must perform risk management by identifying sub processes and for each sub process: 1)defining the conditions that must be fulfilled regarding the following categories: -people (healthcare professional, patient, carers), – procedures (protocols), – information – technical facilities – Finance. 2) identifying the risks that could occur if one of more of the conditions are not fulfilled, and 3) defining the quality requirements to cope with these risks — requirements for care provision (orientation by patient, intake and care delivery) — requirements for the supplier for effectiveness, safety, openness and transparency

Relevance to Active and Healthy Ageing: Medium

Older Person Specific: No

Usage / Adoption status: Not known



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