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Ease of operation of everyday products – Design requirements for context of use and user characteristics

Name: Ease of operation of everyday products -- Part 1: Design requirements for context of use and user characteristics

Identifier: ISO 20282-1:2006

Issuing Organisation: ISO

Country: International

Language: English

Organization website (opens in new window): http://www.iso.org/

Link to standard (opens in new window): https://www.iso.org/standard/34122.html

Availability: Available to Purchase

Type: International standard

Issue Year: 2006

Forward Review Date: 2010 (currently under review)

Fields: Assistive Technologies  Communication and Information  Engagement, Inclusion and Citizenship  Travel, Transport, and Mobility 

Intended Audiences: Third (Voluntary) Sector Bodies, Private Sector Bodies, Professional and Trade Bodies, and Governmental and Public Sector Bodies

Abstract:

ISO 20282-1:2006 provides requirements and recommendations for the design of easy-to-operate everyday products, where ease of operation addresses a subset of the concept of usability concerned with the user interface by taking account of the relevant user characteristics and the context of use.

ISO 20282-1:2006 is intended to be used in the development of everyday products, for which it defines ease of operation, explains which aspects of the context of use are relevant, and describes the characteristics of the intended user population that may influence usability.

The intended users of this part of ISO 20282-1:2006 are usability specialists, ergonomists, product designers, interaction designers, product manufacturers and others involved in the design and development of everyday products.

ISO 20282-1:2006 is applicable to mechanical and/or electrical products with an interface that a user can operate directly or remotely to gain access to the functions provided. These products fall into at least one of the following categories: consumer products intended for some or all of the general public which are bought, rented or used, and which may be owned by individuals, public organizations, or private companies; consumer products intended to be acquired and used by an individual for personal rather than professional use (e.g. alarm clocks, electric kettles, telephones, electric drills); walk-up-and-use products that provide a service to the general public (such as ticket-vending machines, photocopying machines, fitness equipment); products used in a work environment, but not as part of professional activities (e.g. a coffee machine in an office); products including software that supports the main goals of use of the product (e.g. a CD player).

This part of ISO 20282 is not applicable to the following: purely physical products without an interactive user interface (such as a jug or a hammer); products where appearance or fashion is the main goal (such as a watch with no markings); products requiring specialist training, specific skills and/or professional knowledge (such as a musical instrument or a car); standalone software products; products intended to be used for professional activities only.

Relevance to Active and Healthy Ageing: High

Older Person Specific: No

Usage / Adoption status: Not known

Comments:

The standard addresses the concept of usability of everyday products, with specific focus on ease of operation.
It specifies requirements and recommendations that designers, developers, manufacturers, providers etc. should follow when designing a product in order to ensure that the needs and characteristics of the intended users of the product in question are properly considered and addressed.

In reference to older people, the Introduction to the standard states the following:

“Everyday products are designed for an intended user population, which in general ought to be assumed to include people with a wide range of user characteristics. This part of ISO 20282 describes the user characteristics to be accounted for in the design of an everyday product. In recognizing that the population of older persons of the world is increasing, it takes into account the needs of those users.”

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