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BHTA Code of Practice for the Healthcare & Assistive Technology Products and Services Industry

Name: BHTA Code of Practice for the Healthcare & Assistive Technology Products and Services Industry

Identifier: Not applicable

Issuing Organisation: British Healthcare Trades Association

Country: United Kingdom

Language: English

Organization website (opens in new window):

Link to standard (opens in new window):

Availability: Free to Access

Type: Code of Practice

Issue Year: 2018

Forward Review Date: Not known

Fields: Assistive Technologies  Communication and Information  Digital Health  Engagement, Inclusion and Citizenship  Health and Wellbeing  Housing and Care Facilities 

Intended Audiences: Older People, Carers, Third (Voluntary) Sector Bodies, Private Sector Bodies, Professional and Trade Bodies, and Governmental and Public Sector Bodies


This Code of Practice governs the behaviour of companies (Code members) that have registered to abide by the criteria herein. It operates for sales conducted in the United Kingdom. BHTA, as the Code Administrator, acts as the Regulator for the Code. In examining a company’s behaviour against this Code, only the clauses relevant to that company and its products, the goods that it sells, and its services will be taken into account.

The Code is intended to reflect a philosophy of care and support for customers. Code Members will make themselves aware of pertinent legislation, to ensure they do not offer, stipulate, infer or imply anything in their terms and conditions of contract which provides the customer with less protection or a worse deal than that provided by law, and to ensure that the terms in their consumer contracts comply with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Consumer Protection from Unfair Trading Regulations 2008 and the Consumer Rights Act 2015.


Relevance to Active and Healthy Ageing: Medium

Older Person Specific: No

Usage / Adoption status: Not known


BHTA’s Code of Practice is approved by the Trading Standards Institute under its Consumer Codes Approval Scheme. This means the Code Members are licensed to display the combined BHTA TSI Approved Code logo shown on the front cover of this document, and customers can be confident they will be treated fairly. Consumers are private individuals buying goods or services other than for business purposes.

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