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Accessible tourism for all — Requirements and recommendations

Name: Tourism and related services -- Accessible tourism for all -- Requirements and recommendations

Identifier: ISO/CD 21902

Issuing Organisation: ISO

Country: International

Language: English

Organization website (opens in new window):

Link to standard (opens in new window):

Availability: Available to Purchase

Type: Standard

Issue Year: Under development

Forward Review Date: Not known

Fields: Travel, Transport, and Mobility 

Intended Audiences: Third (Voluntary) Sector Bodies, Private Sector Bodies, Professional and Trade Bodies, and Governmental and Public Sector Bodies


This document establishes requirements and provides guidelines for “accessible tourism for all” with
the aim of ensuring equal access and enjoyment of tourism by the widest range of people of all ages and
This document provides information on the key aspects of policy making, strategy, infrastructure,
products and services and is addressed to all stakeholders involved in the tourism supply chain,
whether from the public or private sector. It applies at all levels, local, regional, national or
NOTE Stakeholders are comprised of but not limited to, public administrations, accommodation services,
restauration services, transport, tour operators and travel agencies, MICE, leisure activities as well as service providers from other economic sectors related to tourism, travel and destination management including their contractors and suppliers.

Relevance to Active and Healthy Ageing: High

Older Person Specific: No

Usage / Adoption status: Not known


Older people can face physical, sensory, cognitive and cultural barriers within the tourism sector and in many destinations. When searching for suitable venues and tourism services, it can be difficult to find clear information on the accessibility of the offer, service or the destination facility. This situation could be improved with more consistently applied standards and better training of tourism professionals.
This document will help decision makers to assure equal access and enjoyment of tourism.

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