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Usability of consumer products and products for public use – Part 2: Summative test method

Name: Usability of consumer products and products for public use - Part 2: Summative test method

Identifier: ISO/TS 20282-2:2013

Issuing Organisation: ISO

Country: International

Language: English

Organization website (opens in new window):

Link to standard (opens in new window):

Availability: Available to Purchase

Type: Technical specification

Issue Year: 2013

Forward Review Date: Not known


Intended Audiences: Private Sector Bodies, Professional and Trade Bodies, and Governmental and Public Sector Bodies


This part of ISO/TS 20282 specifies a user-based summative test method for the measurement of the usability and/or accessibility of consumer products and products for public use (including walk-up-and use products) for one or more specific user groups. This test method treats accessibility as a special case of usability where the users taking part in the test represent the extremes of the range of characteristics and capabilities within the general user population. When the test method refers to usability, the method can also be used to test accessibility (unless otherwise specified).
This test method is for use when valid and reliable measures of effectiveness, efficiency, and satisfaction are needed. The test method can also be used to assess the usability and/or accessibility of achieving the goals of unpacking, installing, and setting up a consumer product.

Relevance to Active and Healthy Ageing: Medium

Older Person Specific: No

Usage / Adoption status: Not known


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