Name: Code of practice for customer service
Identifier: BS 8477
Issuing Organisation: BSI
Organization website (opens in new window): https://shop.bsigroup.com/
Link to standard (opens in new window): https://shop.bsigroup.com/ProductDetail?pid=000000000030270858
Availability: Available to Purchase
Issue Year: 2014
Forward Review Date: Not known
Intended Audiences: Private Sector Bodies and Governmental and Public Sector Bodies
This British Standard sets out principles for establishing and maintaining an effective customer service culture and mindset in an organization of any size, geographical location or business sector. It also provides recommendations on applying these principles so that the organization has the capability to deliver a
consistent standard of service that meets or exceeds the expectations of its customers.
The British Standard is applicable to organizations of all types providing goods or services to customers in person, by phone, by post or online. It is intended to help the whole organization (not only staff involved directly in delivering customer service) understand its role in serving customers
Relevance to Active and Healthy Ageing: Medium
Older Person Specific: No
Usage / Adoption status: Not known
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