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Browsing public services websites easily

Alberto and his friends had taken computer classes a few years ago to be able to submit their tax return online. Since then, Alberto is having difficulties reading on screens. He was afraid he could no longer use his computer to go through several administrative procedures.

He was glad to hear by the public servant of his town that all public websites had to comply with a new European Union web accessibility directive that makes it compulsory for public sector bodies to have their websites and mobile applications accessible, including to people with visual and hearing impairments.


The website of a public service should be easily accessible and usable for everyone.


The standard on Accessibility requirements for ICT products and services EN 301 549 helps make sure that the website and apps of public services are accessible and usable, as required by the European Directive on the accessibility of the websites and mobile applications of public sector bodies.


More standards about communication and information

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