Isolde and Tristan were checking the train schedule on the board. These small letters were definitely not easy to read at night. Fortunately, new screens had been set up on the platforms for passengers to be able to receive real-time information that is accessible and up-to-date. The new loud speakers are also facilitating a lot the life of Tristan who is wearing hearing aid and who used to find the audio announcements particularly painful.
You should be able to access digital information about public transport when traveling.
Standards, like the I.S. 373: Universal Design for Customer Engagement in tourism services, exist at national level to ensure passenger transport services providers shall use the Universal Design Principles and Guidelines when developing their products and services for customer communications.
More standards about travel, transport and mobility
